Patient Advice and Liaison Service (PALS)

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The Patient Advice and Liaison Service (PALS) is a service for anyone who needs help or information while using our hospital services.

As an alternative to speaking to staff about concerns, the PALS team aims to:

  • advise and support patients, their families and carers
  • signpost, providing information on NHS services and support available from other agencies
  • listen to your comments, concerns and complaints
  • help sort out problems quickly on your behalf.
  • PALS will liaise with staff, managers and where appropriate, relevant organisations, to negotiate solutions as soon as possible. If necessary, PALS can also refer patients and families to specific local or national-based support agencies.

How do I contact my nearest PALS?

You can find your nearest PALS office on the NHS website.  

You can also ask your GP surgery, hospital or phone NHS 111 for details of your nearest PALS.

Who to contact

Website
Website
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Where to go

Name
The James Cook University Hospital
Address
Marton Road
Middlesbrough
Postcode
TS4 3BW
View TS4 3BW on a map

Page last reviewed: 25/05/2022

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