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Troubled Families Middlesbrough

Troubled Families is a Government initiative which merges 'whole family' support packages and services from multiple Government departments and external agencies including:

  • Children's Social Care
  • 0-19 Service
  • Jobcentre Plus
  • Probation
  • Prison Service
  • Thirteen Housing
  • Private landlords
  • Schools
  • Healthcare and treatment providers
  • Prince's Trust / Talent Match
  • National Careers Service
  • Work Programme (Triage / Avanta)

To support families with multiple and complex needs.  Support may include help in the following areas:

  • employment / benefits support
  • school attendance / child truancy
  • child antisocial behaviour & crime
  • adult ex-offenders
  • drug & substance misuse
  • domestic violence
  • family support services
  • job search support
  • local training opportunities
  • sick and disabled support
  • finance and money
  • expectant parents
  • youth and family engagement

*This list is not exhaustive

All of the above is available through 0-19 Service Centres and Community Hubs, which is where a vast majority of our practitioners are based. Practitioners also carry out home visits.

The Troubled Families Programme support the whole family by assigning a lead practitioner who coordinates all of the existing services involved with the family.

Referral form to be completed after a discussion with Customer Services or a Troubled Families Mentor.

Family / household must include at least two triggers from national criteria and at least one trigger from the local criteria.


  • Adult claiming out of work benefits
  • Child with school attendance below 85% (for last 3 school terms
  • Child involved in crime or anti-social behaviour


  • Child in need (edge of care)
  • Adult offender
  • NEET
  • Mental health
  • Domestic Violence
  • Drug & substance misuse

Who to contact

Contact Name
Margaret Hannaway-Mackay
Contact Position
Operations Manager
01642 728695
Troubled Families Website

Where to go

Troubled Families
PO Box 502 Ground Floor Civic Centre

Middlesbrough Local Authority area

Time / Date Details

When is it on
Monday - Friday: 8.00am – 4.30pm

Other Details




Age Ranges
0 - 65 years
Referral Details

Referral forms are available by contacting Customer Services on 01642 728695 or by emailing

Page last reviewed: 23/09/2020