Coronavirus - Gas and Electric Pre-pay Advice
Regulator Ofgem has written to all suppliers, saying it expects them to "take proactive measures to support prepayment meter customers, including customers in vulnerable circumstances".
- Residents should contact their suppliers immediately if they are self Isolating or struggling to pay their bill due to coronavirus
- Where possible Suppliers are asking customers to use email and online chat where possible to keep phone lines open for the most vulnerable
Take a look at the download on the right hand side to find your supplier contact details.