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Coronavirus - Gas and Electric Pre-pay Advice

Regulator Ofgem has written to all suppliers, saying it expects them to "take proactive measures to support prepayment meter customers, including customers in vulnerable circumstances".

  • Residents should contact their suppliers immediately if they are self Isolating or struggling to pay their bill due to coronavirus
  • Where possible Suppliers are asking customers to use email and online chat where possible to keep phone lines open for the most vulnerable

Take a look at the download on the right hand side to find your supplier contact details.

Page last reviewed: 14/04/2020