Key Step

Key Step is a supported housing service for 18- 35 year olds who are homeless or at risk of homelessness, from across the Tees Valley.

The project is funded by the Department for Communities and Local Government’s homelessness prevention programme.

To be eligible you should either be:

  • unemplyed or in education
  • Single 18 to 35 years-old; or
  • A prison leaver of any age.

If you are eligible, the Key Step team will work with you to offer support and advice including

  • help with finding a home
  • help finding a job
  • as well as building your resilience and independence.

As well as supporting you to find somewhere to live, we will work with you to develop a bespoke personal plan, based on an assessment of your circumstances and needs. This one-to-one wrap around approach will help address other issues you may be facing and we work closely with other support agencies to enhance the programme.


Work and skills - Developing confidence; finding work, training or getting into education.

Money matters - Claiming benefits you’re entitled to; budgeting for things you really need; paying your rent, energy and phone bills on time; reducing
any debt or rent arrears.

Health and happiness - Getting on good terms with family, friends and neighbours; being part of the local community; finding sport, leisure, faith
and cultural activities; registering with GP and dental practices.

Our goal is to support you into sustainable and affordable accommodation, helping you to understand how to be a responsible tenant. We will provide
ongoing tailored support to help you overcome barriers, which may affect you on a day-to-day basis.

Who to contact

Contact Name
Natasha Lodge
Contact Position
Key Step
0300 111 1000 0300 111 1000
Thirteen Group Website
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If you are homeless or at risk of homelessness and would like to discuss how we may be able to help you, simply contact Key Step on the details below.

If you are working with someone who you think might benefit from the service, please contact us to request a referral form.

If you or your organisation would like more information regarding the services we provide, then please contact us.

Where to go

Thirteen Housing
Hudson Quay
Windward Way
View TS2 1QG on a map


Age Ranges
18 - 35 years
Referral required

Page last reviewed: 01/09/2022


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