About us

About Us

The Family Information Service aims to provide accurate, high quality, accessible and impartial information, advice and guidance on all registered and unregistered childcare facilities and other services currently available in your local area.

We can provide information and guidance on:

Compliments, Comments & Complaints

Compliments, Comments & Complaints on Middlesbrough Council website

Equality & Inclusion

Equality & Inclusion on Middlesbrough Council website

FIS Information Sheets

The Family Information Service produce information sheets, available to download (at the bottom of the page).

Childcare - Your Choices
Choosing a Childminder
Choosing a Day Nursery
What is a Nanny
What is Child Benefit
Sure Start Maternity Grant
Nursery Education Grant for 3 & 4 Year Olds

Useful websites for parents

FIS facebook page
Parent Channel
Working Families
5 a Day

Young People

Teenage Information Advice & Guidance Appointments

IAG appointments are delivered on a rota by practitioners from the Stronger Families Service.

The appointments will include delivering information, advice and guidance on a range of themes around Education, employment and training, benefits, housing, health and wellbeing, as well as providing an opportunity to offer quality support to our targeted young people and their families. The service will be offered to young people town-wide requiring benefit support in partnership with the Job Centre.

For other enquiries the team will signpost young people to other agencies and make appointments or requests for service with the appropriate Locality Hubs.

Contact Details

Page last reviewed: 23/08/2023


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