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Patient Advice and Liaison Service (PALS)

The Patient Advice and Liaison Service (PALS) is a service for anyone who needs help or information while using our hospital services.

What PALS can do:

  • Give on the spot help for patients, carers, families and friends -If you are worried about any part of your own, your friend’s or your family’s care we can help to sort the problem out or tell you who can help you. We can help with any problem big or small.
  • Give you information – We can tell you about the services available within our trust. We can also tell you how to make a formal complaint about the service you have used.
  • Tell you where to get help – There are many organisations such as local support groups and voluntary groups that are able to give you advice. PALS can tell you about these groups and how you can contact them.
  • Refer you to independent advocacy services – PALS have details of all local advocacy agencies that may be able to support you.
  • Listen to what you think of our hospital services – If you have anything to say about the service you have received then you can tell us. We will make sure this information is used to improve patient care in the future.
  • Take details of praise and compliments you wish to pass on in relation to the care and treatment you have received.

Who to contact

0800 0282451 or 01642 854807

Where to go

The James Cook University Hospital
Marton Road

Local Offer

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