You Said ... We Did

We Did

More School specific information

We have updated our schools list.
We have created School Choices booklets to support in decision making for transitions.
We will also ask the schools to review their information on the site.

Its important that information on the website is more inclusive for people of different backgrounds, I don't see in the literature people of different ethnicities.

We now have new Local Offer leaflets and posters.
With images of young people of different ethnic backgrounds.
Translated copies (Urdu, Romanian, Punjabi and Arabic) have been distributed across the schools and services.

Its important for children and families to see themselves reflected, maybe success stories with people from different backgrounds and disabilities 

Exactly what and how it’s for and application process

We have created Infographics to help explain How to refer for an EHC Assessment, The EHC Timeline and What is in An EHCP.
We are working on more!

we are working with the marketing team to further promote the website across Middlesbrough. This new marketing plan will include leaflets, social media and targeted advertisements. 

The Steering group will include this in the action plan and put out a request for information around new services and activities in Middlesbrough that are specific to children's needs.

We are looking at what information we can provide as hard copies taking into account frequency of updates etc. 

We continue to add key words to help with searching the website.

We’re double checking the records and updating service information.

Schools area and schools list have been available on the site and promoted on Facebook group. We are also creating schools information booklets to support in decision making for school choices. 

Need more information in relation to adults - there's lots of information relating to children and families but very limited aimed at Adults post 19. Too much searching to find services through all the info. If a YP was to look too much - not direct” . 

There's a new support charity, Tees Valley Buddies

Do we have a section on Young Carers on our Local Offer

We don’t, but we are looking at how we can work with the website to make develop particular section for Young Carers.
In the meantime we have made sure the new young carers service provided by The Junction Young Carers Service is up to date.

We need better information for parents around Post 16 opportunities such as Traineeships, Internships and Apprenticeships or bespoke services. 

Better LMI (Labour market information) 

I think the local offer would be better to use if it was an interface where the system could create a profile of the support/information that the user is trying to identify which could then provide an intelligent based response returning information to the user to give an informed output of what is available in the local area.

Step Forward Tees Valley doesn’t show up 

I don’t know what a Supported Internship is

“There’s lots of words and not enough pictures”

You like gaming

You like to play football.

You want to be able to play football

You want more fun things to do after school

You want more information about what you can do when you leave school.

You want more work experience and training opportunities.

There is no translate option on the mobile Local Offer.

You need to move the CCG logo on the mobile version as it doesn’t fit properly.

Middlesbrough College doesn’t show up when you use the 16 years - 19 years  filter option

Not all the information is up to date.

Too much reading. Recorded messages when you click on a button. I need to ask staff to help read it.

I can't find information about Disability Access Fund

We passed this on to Stronger Families team and asked them to update their details.

 It can take a while to find the information you need. You have to search through  different pages, with information branching off.

 To include more pictures/photographs on the Local Offer. 

 We want to be able to plan for school holidays.

 I think the access to the page is not straight forward. 

 There is no information when you click on the Disabled Children - A legal Handbook link

 The link to Education, Health and Care Assessment and Planning Pathway on the Health page is broken.

 The link to Sports and Leisure activities on Middlesbrough Councils page only goes to a list of playgrounds

 The link to download the Supported internship leaflet is  broken

We contacted schools to ask them to add a link to our Local Offer onto their websites.

We sent schools a supply of the new leaflets and posters to display.

You Said

We Did

 Can you create a link school's Local Offer documents on their websites?

We Did this

 Parents need to know if day nurseries and childminders cater for children with disabilities.

We wrote to all childcare providers and asked them to provide details of their local offer, which have now been published.

 We need information on auxilliary aids.

We improved our keyword search for this.

 The youth club we go to is not on the website.

 We added this.

 When I googled Middlesbrough's Local Offer it wasn't first on the list.

We investigated this.  The  LO which was first on the list was a paid for advert.  Middlesbrough's was first underneath this.

UPDATE:  Middlesbrough's Local Offer is now first on the list.

 Support available if you are going to university should be on the LO.

 We added information about the Disabled Students' Allowance.

 I can't view the site on my tablet or phone.

 We have re-built the site and you can now access it on mobile devises.